Best Full Service Moving Companies: What to Look For

Moving your household is one of the most stressful life events. Between packing up your life, coordinating logistics, and saying goodbye to a familiar place, the last thing you need is a moving company that drops the ball. That is why finding the best full service moving companies matters. A full service mover does the heavy lifting (literally and figuratively) so you can focus on the transition rather than the manual labor. But not every company that claims to offer full service delivers on the promise. This guide breaks down exactly what to look for when vetting full service movers, from pricing transparency to specialized services and customer protection.

What Defines a True Full Service Moving Company

A full service moving company handles the entire relocation process from start to finish. This typically includes packing your belongings, loading them onto a truck, transporting them to your new home, unloading, and unpacking. Some providers also offer debris removal and furniture assembly. The key distinction is that you do not lift a finger. You pay for a complete solution that minimizes your physical effort and time investment.

However, the term “full service” is not a regulated industry standard. Some companies use it loosely to describe basic transportation plus labor. To find the best full service moving companies, you need to verify what is actually included in the quoted price. A genuine full service mover will provide a detailed written estimate that itemizes packing materials, labor hours, transportation fees, and any additional services like storage or specialty handling. They will also conduct a virtual or in-home survey of your belongings before giving you a binding quote. If a company gives you a flat rate over the phone without seeing your items, that is a red flag.

Pricing Transparency and Binding Estimates

Pricing is the most common area where moving companies mislead customers. The best full service moving companies provide binding estimates that cannot change after the move is loaded. A binding estimate means the total cost is locked in based on the inventory you and the mover agreed upon. If you add items on moving day, the price can adjust, but the mover must notify you and get your approval before charging more.

There are two main types of estimates you will encounter:

• Binding Not-to-Exceed Estimate: You pay the lower of the estimated cost or the actual weight/distance. This protects you if your shipment weighs less than expected.
• Non-Binding Estimate: The final cost can be significantly higher than the quote. Avoid these if possible, as they leave you vulnerable to surprise bills.

Always ask for a written binding estimate before any work begins. Reputable full service movers will also explain their payment terms clearly. Most require a deposit (usually 10-20 percent) with the balance due upon delivery. Be wary of companies that demand large upfront payments or cash-only transactions. In our guide on best rated national moving companies and service comparison, we explain how to identify transparent pricing structures across different providers.

Licensing, Insurance, and Regulatory Compliance

Every legitimate moving company operating across state lines must have a USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). This number allows you to check the company’s safety record, complaint history, and operating authority. Interstate movers are also required by law to offer two types of valuation coverage: Full Value Protection and Released Value Protection.

Full Value Protection means the mover is liable for the replacement value of lost or damaged items. This coverage costs more but provides peace of mind. Released Value Protection is free but offers minimal coverage (60 cents per pound per item). The best full service moving companies will clearly explain these options and help you choose the right level of protection. They will also carry their own liability insurance beyond the federal minimums. Ask for proof of insurance and verify that the policy covers your specific move date.

For intrastate moves (within the same state), regulations vary. Some states do not require a USDOT number for local moves, but the company should still have a valid business license and general liability insurance. Check with your state’s public utilities commission or department of transportation for local requirements.

Professional Packing and Specialized Services

One of the primary reasons people hire full service movers is to avoid the nightmare of packing. A quality mover uses commercial-grade packing materials: double-layered boxes, bubble wrap, packing paper, and specialized crates for fragile items. The crew should arrive with a full inventory of supplies and work efficiently to wrap furniture, secure drawers, and protect surfaces.

If you have high-value items like art, antiques, pianos, or large electronics, ask about specialized handling. The best full service moving companies offer custom crating and white-glove service for these items. They will use felt pads, corner protectors, and custom-built wooden crates to ensure your valuables arrive intact. Some also provide temperature-controlled storage for sensitive items. Do not assume that standard packing covers specialty items. Get explicit confirmation in writing.

Another often-overlooked service is unpacking. Full service moves should include unpacking at the destination. The crew will remove items from boxes, place them in the rooms you designate, and haul away the empty boxes and packing debris. This saves you days of post-move work and helps you settle in faster.

Customer Reviews, Reputation, and Complaint History

Online reviews are a valuable tool, but they require careful interpretation. The best full service moving companies will have a strong presence on Google, Yelp, and the Better Business Bureau (BBB). Look for patterns in feedback. A few negative reviews are normal, but consistent complaints about damaged items, late deliveries, or price increases should give you pause.

Go beyond star ratings and read the actual comments. Pay attention to how the company responds to complaints. Professional movers will acknowledge issues and offer solutions publicly. Companies that ignore negative reviews or become defensive are less likely to resolve problems if they arise with your move. You can also check the FMCSA’s complaint database for interstate movers. A high number of unresolved complaints relative to the company’s size is a warning sign.

Word-of-mouth referrals from friends, family, or real estate agents are often the most reliable. If someone you trust had a good experience with a particular mover, that carries more weight than anonymous online reviews. However, always do your own verification regardless of the recommendation.

Questions to Ask Before Booking

Before you commit to any mover, schedule a phone or video call to ask specific questions. The answers will reveal a lot about the company’s professionalism and reliability. Here are the key questions to ask:

1. What is included in your full service package? Get a detailed list of services and any exclusions.
2. Do you provide a binding estimate? If not, why? How do you handle additional items discovered on moving day?
3. What is your claims process for damaged items? How long does it take to resolve a claim?
4. Do you subcontract work? If so, which crew will actually handle my move?
5. What happens if my belongings are delayed in transit? Do you provide daily updates or a tracking system?

These questions help you separate companies that prioritize customer service from those that cut corners. A reputable mover will answer confidently and provide references upon request. If the salesperson is evasive or pushes you to sign without answering, move on to the next candidate.

Red Flags to Avoid

The moving industry has its share of bad actors. Knowing the warning signs can save you from a nightmare scenario. Be extremely cautious if you encounter any of the following:

• Lowball quotes that seem too good to be true. Scammers often quote a low price to get your business, then hold your belongings hostage and demand more money for delivery.
• No physical address or website. Legitimate movers have a verifiable place of business and an online presence.
• Demand for large cash deposits upfront. Federal regulations limit deposits to 20 percent or less for interstate moves.
• Refusal to conduct an in-person or virtual survey. A mover cannot accurately estimate cost without seeing your items.
• No USDOT number for interstate moves. This is a legal requirement and a basic sign of legitimacy.

If you encounter any of these red flags, do not proceed. It is better to delay your move and find a trustworthy company than to risk losing your deposit or your belongings.

Comparing Local vs. National Full Service Movers

One of the first decisions you will face is whether to hire a local moving company or a national franchise. Both options have merits, and the best choice depends on your specific needs. Local movers often offer more personalized service and lower overhead costs. They know the local area, traffic patterns, and building regulations. For a short-distance move within the same city or region, a reputable local company can be an excellent choice.

National full service moving companies, on the other hand, have greater resources for long-distance and cross-country moves. They typically have larger fleets, more staff, and established networks of agents across the country. They are also more likely to offer comprehensive storage options and flexible scheduling. However, national brands can be more expensive and sometimes less responsive to individual customer concerns. To make an informed decision, get quotes from both types of providers and compare their service offerings side by side.

Regardless of which type you choose, verify that the company has a physical presence in both your origin and destination cities. Some movers act as brokers and subcontract the actual move to third parties. While broker arrangements are legal, they add a layer of complexity and reduce your direct control over the moving crew.

Frequently Asked Questions

How far in advance should I book full service movers?

During peak moving season (May to September), book at least 6 to 8 weeks in advance. For off-peak moves, 3 to 4 weeks is usually sufficient. The best full service moving companies often have limited availability, so early booking increases your chances of securing your preferred date.

Is full service moving worth the extra cost?

For most people, yes. The cost of full service moving typically ranges from $2,000 to $5,000 for a local move and $4,000 to $10,000 for a long-distance move. When you factor in the value of your time, the risk of injury, and the convenience of having professionals handle packing and logistics, the investment is often justified. Many customers find that the stress reduction alone is worth the price.

What items do full service movers usually not pack?

Most movers will not pack hazardous materials (paints, propane tanks, cleaning chemicals), perishable food, plants, or valuable documents. You should transport these items yourself. Some movers also exclude extremely fragile or high-value items unless you purchase additional insurance or custom crating services.

Can I watch the movers pack my belongings?

Yes, you are allowed to be present during packing and loading. Most professional crews welcome your supervision to ensure items are placed correctly and to answer any questions. However, avoid hovering or interfering with their workflow as it can slow down the process.

Finding the best full service moving companies requires diligence, but the effort pays off in a smooth, stress-free relocation. Start your research early, get multiple written estimates, and trust your instincts. A company that communicates clearly, provides a binding estimate, and has a solid reputation is worth the investment. Your home and your peace of mind depend on it. For further financial flexibility during your move, you might explore options like car loan refinancing to free up cash for moving expenses.

When you finally hand over the keys to your old home and walk into your new space with everything already unpacked, you will understand why full service moving is the preferred choice for so many families. Take the time to vet your options thoroughly, and you will set yourself up for a successful transition.