Do Moving Companies Pack Your Belongings? A Complete Guide

You’ve booked your moving date, and the reality is setting in. Boxes are stacked in the corner, and your entire home needs to be transformed into transportable cubes. A critical question emerges: does the moving company pack, or is that on you? The answer isn’t a simple yes or no. It depends entirely on the service level you choose and, more importantly, what you agree to in your moving contract. Understanding the nuances of packing services is the single most effective way to control your moving budget, protect your possessions, and manage your stress. This guide will demystify moving company packing, from full-service luxury to hands-on DIY, so you can make the perfect choice for your move.

Understanding the Spectrum of Moving Company Packing Services

Moving companies typically offer a tiered approach to packing, designed to fit different budgets and preferences. The key is to communicate your needs clearly from the initial estimate stage. A reputable company will walk you through each option, detailing what is included, what is excluded, and the associated costs. Never assume a service is included. The moving estimate is a binding document that outlines the scope of work, and any deviation from it can lead to surprise charges on moving day. For a deep dive into understanding the numbers, our guide on how much a moving estimate costs breaks down the pricing models.

The primary service levels are full-service packing, partial packing, and labor-only loading. Full-service is the most comprehensive, where professional movers handle everything from supplying materials to boxing, wrapping, and loading every item. Partial packing allows you to handle the straightforward items, like clothes and books, while leaving the movers to professionally crate your fine art, disassemble electronics, and box up the kitchen glassware. Labor-only, often the most budget-friendly, means you do all the packing, and the movers simply load the pre-packed truck. Your choice will significantly impact your timeline, your wallet, and the condition of your belongings upon arrival.

The Full-Service Packing Experience: What to Expect

Opting for full-service packing transforms your role from laborer to supervisor. On the scheduled day, a crew arrives with a van full of professional-grade packing materials: sturdy boxes in various sizes, high-quality packing paper, bubble wrap, furniture pads, stretch wrap, and specialty containers for items like wardrobe boxes. Their process is systematic and efficient. They will methodically work room by room, carefully wrapping each item, using the right box for the right job, and sealing everything securely. Fragile items receive extra attention with layered padding and clear “FRAGILE” labeling.

The benefits of this service are substantial. It saves an immense amount of time and physical effort. Professional packers are trained to pack densely and safely, maximizing space in the moving truck and minimizing the risk of damage. They also assume liability for the items they pack, which can be crucial for high-value possessions. However, this premium service comes at a premium price. It is the most expensive option and requires you to be comfortable with others handling all your personal items. You must also be present to direct what goes and what stays, unless you arrange for a specific power-of-attorney scenario with the company.

What Full-Service Packing Typically Includes

A comprehensive full-service pack will cover virtually all household goods. This includes all kitchenware, dinnerware, glassware, books, decor, linens, clothing (often packed in wardrobe boxes), electronics, and small furniture items. Packers will also disassemble standard furniture (beds, tables) as needed for safe transport. They use techniques like dish packs for plates and glasses and create custom cardboard protectors for furniture corners and TV screens.

Common Exclusions and Prohibited Items

Even with full-service, there are universal exclusions. No reputable moving company will pack hazardous materials like aerosols, paints, chemicals, propane tanks, or ammunition. Perishable food is also typically excluded. Most importantly, you are responsible for packing your own personal documents, jewelry, cash, medications, and irreplaceable sentimental items. These should travel with you in your personal vehicle. Always review the list of non-allowables with your mover beforehand.

Partial Packing and Hybrid Approaches

For many, a hybrid approach offers the perfect balance of cost control and convenience. You take on the bulk packing of non-fragile, everyday items, leaving the complex, time-consuming, or delicate tasks to the professionals. This is an excellent strategy if you have the time but lack the confidence or materials to pack certain things safely. Common candidates for professional partial packing include the entire kitchen (due to fragile items and odd shapes), large electronics and artwork, delicate lamps, and complex items like grandfather clocks or pool tables.

To execute this well, communication is paramount. You must specify exactly what you want the movers to pack during the in-home estimate. This list should be written into your contract. On packing day, clearly separate the “mover-pack” items from the “owner-pack” items. A good practice is to place all items you want the movers to handle in one specific room or area. This avoids confusion and ensures you are only charged for the services you requested. Remember, if you start a box, the movers generally cannot and will not finish it for liability reasons.

The DIY Packing Route: Tips for Success

Choosing to pack everything yourself is a significant undertaking, but it can save a considerable amount of money. Success hinges on preparation, proper materials, and technique. Start packing weeks, not days, in advance. Begin with items you use infrequently: off-season clothing, decor, books, and specialty kitchen gadgets. Use strong, new boxes designed for moving; recycled grocery store boxes are often weak and can attract pests. Invest in quality packing tape, a multitude of bubble wrap, and packing paper (newspaper can stain).

The technique is crucial. Pack heavy items (books, tools) in small boxes. Pack light, bulky items (linens, pillows) in larger boxes. Fill every void with crumpled paper or packing peanuts to prevent items from shifting. Wrap each fragile item individually. Always pack plates and glasses vertically, like records, not stacked flat. Label every box on multiple sides with its contents and the room it belongs in. Creating a master inventory list is a lifesaver when you need to locate something quickly in your new home. For those undertaking a full DIY move, understanding how to vet your hired help is critical. Our resource on reading and trusting moving company reviews is an essential step in the process.

When you are ready to compare costs and services from vetted professionals, you can easily get a free moving quote to start your planning.

Cost Factors: How Moving Companies Charge for Packing

Packing services are rarely a flat fee. Costs are calculated based on the volume of goods, the time required, and the materials used. The two most common pricing models are hourly rates and cubic footage/weight. For local moves, packing is often charged by the hour per crew member. A two-person crew taking four hours to pack will be billed for eight labor hours total, plus materials. For long-distance moves, the cost of packing is frequently rolled into the total weight-based or volume-based estimate, with an added line item for packing materials (often called “PBO” – Packed by Owner).

Material costs can be substantial. Boxes, tape, paper, and specialty wraps are not free. Some companies include a basic material allowance, while others charge separately for every box and roll of tape. Always ask for a detailed breakdown. The final cost is also influenced by your home’s accessibility, the density of your belongings, and the amount of prep work you’ve done. Decluttering before the packers arrive is one of the most effective ways to reduce packing time and cost.

Critical Questions to Ask Your Moving Company About Packing

Before signing a contract, have a clear conversation about packing. The answers to these questions will prevent misunderstandings.

• Is packing included in my binding estimate? Get a written list of what is and isn’t included.
• What is your hourly rate for packing labor, and what is the estimated time? Ask for a “not-to-exceed” time estimate if possible.
• How do you charge for packing materials? Is it a flat fee, per-item, or included in the hourly rate?
• What is your policy for items I pack myself (PBO)? Most movers have limited liability for owner-packed boxes.
• Who supplies the packing materials if I do it myself? Can I buy them from you, or must I provide my own?
• Are there any items your crew will not pack under any circumstances? Get the full list of non-allowables.

This due diligence ensures you are comparing apples to apples when reviewing estimates and protects you from last-minute disputes.

Frequently Asked Questions

Can I pack some things and have the movers pack the rest? Yes, this is a partial or hybrid pack. You must specify exactly what the movers are to pack, and it should be detailed in your contract. Items you pack yourself will have different liability terms.

Are movers liable for damage to items they pack? Generally, yes. For items packed by the moving company (often called “Packed by Mover” or PBM), they assume a higher degree of liability, typically under the valuation coverage you select. Always confirm this during booking.

What happens if I’m not finished packing when the movers arrive? This can cause major delays and cost overruns. The crew will likely have to wait, and you will be charged for their idle time. If the delay is significant, they may need to reschedule, incurring cancellation or rescheduling fees. Be ready.

Should I tip the packing crew? Tipping is a customary way to show appreciation for a hard, careful job, especially if the crew goes above and beyond. It is not mandatory, but if you are pleased with the service, a tip is a gracious gesture. Consider $5-$10 per person per hour of work as a guideline.

Is it cheaper to buy my own boxes? It can be, but not always. Moving companies buy in bulk, but they also mark up materials. Shop around. However, consider that if you supply boxes, the mover may not guarantee their strength, and if a box fails, it could complicate a damage claim.

The decision of whether to have a moving company pack your belongings is a personal calculus of budget, time, and peace of mind. By understanding the services available, asking the right questions, and planning meticulously, you can design a moving day that aligns with your priorities. Whether you choose the full-service white-glove treatment or a more hands-on approach, clarity and preparation are your most valuable packing supplies.