Essential Questions to Ask Movers Before You Hire

Hiring professional movers is one of the most significant decisions you will make during a relocation. The right company transforms a stressful ordeal into a smooth transition, while the wrong choice can lead to damaged belongings, hidden fees, and immense frustration. The difference often lies not in the price quoted, but in the dialogue that happens before you sign a contract. Knowing precisely what to ask movers is your most powerful tool for ensuring a successful move. This comprehensive guide walks you through the critical questions, organized by topic, to help you vet moving companies thoroughly and select a partner you can trust with your home.

Initial Screening and Company Credentials

Your first conversation with a potential moving company should focus on establishing their legitimacy and operational standards. This is not the time to discuss specific prices for your grand piano, but rather to confirm the company’s foundational credibility. A reputable mover will be transparent and eager to provide this information. Start by asking for their full, legal business name and their U.S. Department of Transportation (USDOT) number. For interstate moves, this number is mandatory, and you can use it to look up the company’s safety record, insurance status, and complaint history on the Federal Motor Carrier Safety Administration (FMCSA) website. For intrastate moves, verify their registration with your state’s transportation or consumer affairs agency.

Next, inquire about their years in business and their physical address. A long-standing company with a verifiable local office is generally more reliable than a fly-by-night operation working out of a P.O. box. Ask for proof of insurance, specifically their levels of cargo (property) liability and workers’ compensation coverage. Understanding their insurance is crucial, as it dictates their responsibility for your items and protects you from liability if a worker is injured on your property. A legitimate company will also be able to explain their dispute resolution process and provide references upon request. Taking these steps filters out unqualified operators from the start.

The Estimate Process: Binding vs. Non-Binding

The moving estimate is the cornerstone of your financial agreement, and misunderstanding its terms is the leading cause of moving day surprises. Your first question must be: “Is this a Binding or Non-Binding Estimate?” A Binding Estimate guarantees the total cost of the move based on the inventory assessed, provided nothing changes. A Non-Binding Estimate is just a projection, and the final cost can be higher (or lower) based on the actual weight of your shipment and services rendered. With a non-binding estimate, federal regulations typically limit how much the final price can exceed the original quote (often 110%), but you are still responsible for the final calculated amount.

Insist on an in-person or detailed virtual video survey of your home. Never accept a quote given solely over the phone or via email without a visual assessment. During the survey, point out every item to be moved, including those in attics, basements, garages, and sheds. Ask the estimator to explain how they calculate the cost: is it by weight, by the hour, by volume, or a flat rate? For long-distance moves, weight is standard. For local moves, hourly rates are common. Clarify what the hourly rate includes: does it cover travel time to and from their warehouse? How many movers are included in that hourly quote? This is also the time to discuss access challenges: narrow streets, staircases, elevator requirements, or long carry distances from the truck to your door. All these factors can affect time and cost.

To get a clear picture of potential costs from vetted professionals, you can get a free moving quote to compare estimates and services.

Services, Policies, and Moving Day Logistics

Once you are confident in a company’s credentials and estimate, drill down into the specifics of their service offering. The devil is in the details, and clear policies prevent misunderstandings. A key area is packing. Will they be packing for you? If so, what materials are included in the price? Do they offer partial packing (just fragile items) or full-pack service? If you are packing yourself, ask if there are any restrictions on box types or if they will refuse to move homeowner-packed boxes (some companies do for liability reasons). Discuss their policy on moving high-value items, such as fine art, antiques, collectibles, or expensive electronics. These often require special handling, additional paperwork, or a separate rider to the valuation coverage.

Logistical questions are equally important. What is their typical crew size for a job like yours? What time will they arrive, and is there a guaranteed window? What happens if they are significantly delayed? Understand their policy on cancellations and rescheduling, both from your side and theirs. Ask about their trucking strategy: will your belongings be on one dedicated truck, or could they be transferred between multiple trailers (a “consolidated” move)? Dedicated truck service is faster and reduces handling, while consolidation is cheaper but takes longer. Finally, get a clear timeline. For long-distance moves, request a range of pickup and delivery dates. Ask about their policy for delays and how they communicate updates.

Understanding Valuation and Insurance Options

This is arguably the most critical area to clarify. Many consumers mistakenly believe movers offer full “insurance” for their goods. Instead, movers provide different levels of “valuation coverage,” which is a contractual limit on their liability. The basic, no-cost option is often called “Released Value.” This is typically mandated by law but offers minimal protection, usually 60 cents per pound per article. Under this coverage, a 50-pound television destroyed in transit would be valued at $30, regardless of its actual worth.

You must ask about the cost and terms of Full Value Protection. This is the comprehensive option where the mover is liable for the replacement value of any lost or damaged item. However, definitions vary. Does “replacement value” mean the actual cash value (depreciated) or the cost to buy a new, similar item? Are there deductibles or exclusions? What is the claims process, and how long does it typically take? Some companies offer third-party insurance as an alternative. Get all valuation options in writing, with clear pricing and definitions. Remember, your own homeowner’s or renter’s insurance policy may also cover moves, so contact your insurer to understand your existing coverage.

The Final Checklist Before Signing

Before you commit, consolidate your findings and review the contract meticulously. A reputable mover will provide a clear, written document that includes every detail you have discussed. Do not sign a blank or incomplete contract. Use this final checklist to ensure nothing is overlooked.

• The Order for Service/ Bill of Lading: This is your legal contract. Verify all information is correct: dates, addresses, contact numbers, inventory list, and all agreed-upon services.
• Total Price and Payment Terms: Is the price binding? What are the accepted payment methods (cash, certified check, credit card)? Is a deposit required, and is it refundable? What is the due date for final payment?
• Delivery Details: For long-distance moves, does the contract specify a delivery window? What are the policies if you cannot accept delivery on the first attempted date (often incurring storage fees)?
• Dispute Clause: How are disputes handled? Is there an arbitration clause?
• Contact Information: You should have a direct contact number for a project manager or coordinator, not just a general dispatch line.

Taking the time to ask these detailed questions does more than just gather information, it establishes a professional relationship and sets clear expectations. It signals to the moving company that you are an informed consumer who values your possessions and expects a high standard of service. The confidence gained from this due diligence is invaluable, allowing you to focus on the excitement of your new beginning rather than the anxiety of the move itself.

Frequently Asked Questions

What is the most important question to ask a mover?
The single most important question is about their USDOT number and insurance. This verifies their legal authority to operate and the fundamental protection they provide for your goods and your property.

Should I tip my movers, and if so, how much?
Tipping is customary for good service, typically $5-$10 per mover per hour, or a flat amount of $50-$100 per mover for a full-day job. It should reflect the crew’s care, efficiency, and professionalism.

What happens if my move is delayed?
For non-binding long-distance moves, delays can happen, especially with consolidated shipments. Your contract should outline communication procedures. You may be liable for storage fees if you cannot accept delivery upon arrival.

Can I move perishable food, plants, or hazardous materials?
Most movers strictly prohibit hazardous materials (paint, aerosols, chemicals, propane tanks). Perishables and plants are usually your responsibility due to risk of spoilage or infestation. Always disclose everything you plan to move.

What is a “flight charge” or “long carry” fee?
These are common accessorial fees. A long carry fee applies if movers must carry items more than a certain distance (e.g., 75 feet) from the truck to your door. A flight charge applies for carrying items up or down multiple flights of stairs when an elevator is not available or usable.

Arming yourself with the right questions transforms you from a passive customer into an active project manager for your own move. The process requires an investment of time and attention, but the payoff is a transparent, predictable, and professional moving experience. By systematically covering credentials, estimates, services, insurance, and contract details, you build a foundation of trust and clarity. This proactive approach is the surest path to a successful relocation, where your focus can remain on the new memories to be made, not the logistics of getting there.