How to Find Good Movers: A Step-by-Step Vetting Guide

Finding a reliable moving company is one of the most critical decisions you will make during your relocation. A good move can be a smooth, organized transition, while a bad one can lead to damaged belongings, hidden fees, and immense stress. The difference lies in the diligence of your search and the criteria you use to separate professional, trustworthy movers from the rest. This guide provides a comprehensive, step-by-step framework for vetting moving companies, ensuring you partner with a team that will handle your possessions with care and integrity.

Start Your Search with a Strategic Foundation

Begin your search well in advance of your moving date, ideally six to eight weeks prior for a long-distance move or four weeks for a local relocation. This gives you ample time to research, gather estimates, and avoid being forced into a last-minute decision with limited options. Your starting point should be a mix of personal recommendations and online research. Ask friends, family, and colleagues for referrals, as firsthand experiences are invaluable. Simultaneously, use reputable online directories and review platforms. Look for companies with a substantial history of positive feedback, but read the negative reviews carefully to understand any recurring issues, such as communication breakdowns or damage claims processes.

As you compile a list of potential candidates, it is essential to understand the two primary types of moving estimates. A non-binding estimate is a rough approximation of the cost based on the mover’s survey of your goods. The final price can be higher, but federal regulations for interstate moves limit the increase to 10% above the estimate if you pay upon delivery. A binding estimate, however, guarantees the total cost will not exceed the quoted price, provided your inventory does not change. For local moves, regulations vary by state, so always ask for a binding, not-to-exceed quote in writing. Never accept an estimate given solely over the phone or email without an in-person or virtual video survey of your belongings. A professional mover will insist on seeing what needs to be moved to provide an accurate quote.

Verify Licensing, Insurance, and Professional Credentials

This is the most crucial step in learning how to find good movers. For interstate moves, the company must have a valid USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). You can verify this number on the FMCSA’s Protect Your Move website, which will show the company’s registration status, insurance details, and any history of complaints or safety violations. For moves within a single state, check with your state’s transportation or consumer affairs agency, as regulations differ. A reputable mover will also have proof of cargo insurance to cover the value of your belongings during transit. Understand the different levels of valuation coverage. Released Value Protection is basic and included at no extra cost, but it only covers 60 cents per pound per article. Full Value Protection is more comprehensive and is the standard for reputable movers; it means the mover is liable for the replacement value of any lost or damaged items.

Beyond federal and state licensing, look for affiliations with professional organizations. Membership in the American Moving and Storage Association (AMSA) indicates a commitment to ethical business practices, as members must adhere to a specific code of conduct. Similarly, a ProMover certification from AMSA is a strong signal of a reputable local or intrastate mover. Check for accreditation with the Better Business Bureau (BBB) and review the company’s rating and complaint history. A long-standing A+ rating is a positive indicator. Remember, any company can create a professional-looking website. Your job is to verify the substance behind the style. A trustworthy mover will be transparent about their credentials and happy to provide proof.

Conduct Thorough Interviews and In-Home Estimates

Once you have a shortlist of 3-5 licensed and insured companies, schedule in-home or virtual video surveys. This is your interview process. Pay close attention to how the estimator conducts themselves. Are they punctual, professional, and thorough? Do they ask detailed questions about your inventory, including high-value items, fragile possessions, and access challenges at both locations? A good estimator will take notes, measure large furniture, and point out potential issues, such as narrow staircases or parking restrictions, that could affect the move’s complexity and cost. This is your opportunity to ask pointed questions. Inquire about the crew: Will they be employees or day laborers? Employees are typically better trained and more reliable. Ask about their experience, how long they have been with the company, and if the same crew will handle the entire job from loading to unloading.

During the estimate, discuss the specifics of the moving day. Clarify what services are included in the quote. Is packing and unpacking included? What about disassembly and reassembly of furniture? Are packing materials provided, and if so, are they included in the price or an extra charge? Discuss the payment terms. Be wary of any company that demands a large cash deposit or full payment upfront. For interstate moves, payment upon delivery is standard. For local moves, a small deposit may be required to secure your date, with the balance due at completion. Use this meeting to gauge communication and trust. If an estimator is evasive, pressures you to sign immediately, or provides a quote that seems drastically lower than others, consider it a major red flag. A surprisingly low estimate often leads to hidden fees or a “bait-and-switch” scenario on moving day.

Scrutinize the Moving Contract and Understand Costs

Before signing anything, you must receive a written contract or order for service. This document is your legal protection. Read every line carefully. It should include all the details discussed: the moving date, pickup and delivery windows (not just a single day for long-distance moves), the agreed-upon pricing method (binding or non-binding), the full inventory list, and all services to be performed. Crucially, it must list all fees and charges. Look for transparent pricing on hourly rates, travel fees, packing materials, stairs, long carries, and shuttle service if a large truck cannot access your home. The contract should also clearly outline the claims process for lost or damaged items. If anything is unclear or missing, ask for it to be added in writing. Never sign a blank or incomplete contract.

To avoid surprise bills, understand what can cause costs to increase beyond a binding estimate. The most common reason is adding items not on the original inventory. Other factors include needing more packing time or materials than estimated, a delay caused by the customer (like not being ready when the movers arrive), or requiring additional services like extra stops. A professional mover will communicate these potential changes and get your approval before proceeding. For accurate budgeting, you can also get a free moving quote from our vetted network to compare baseline costs. For a deeper dive into navigating local market nuances, our resource on how to find good movers in your local area offers targeted advice.

Prepare for Moving Day and Know Your Rights

Your preparation directly impacts the efficiency and success of moving day. Complete all packing before the crew arrives unless you have paid for a full packing service. Clearly label every box with its contents and the room it belongs to in the new home. Create a detailed inventory checklist to cross-reference with the mover’s inventory sheet. Designate a “do not move” area for essential items you will transport yourself, like valuables, important documents, medications, and a first-day box with essentials. On moving day, be present to oversee the loading process. The crew foreman should provide you with a copy of the inventory sheet, noting the condition of each item. Review it carefully and note any pre-existing damage before you sign. Stay accessible to answer questions but let the professionals do their job.

Know your rights as a consumer. For interstate moves, the FMCSA mandates that movers provide you with a copy of “Your Rights and Responsibilities When You Move” booklet. This document outlines critical protections, including dispute resolution procedures. You have the right to be present for the weighing of the truck if your cost is based on weight. You have the right to receive a copy of the signed inventory. Upon delivery, you have the right to inspect your items before signing the delivery receipt. If you notice loss or damage, note it specifically on the driver’s copy of the inventory sheet (the “condition report”) before you sign. This is the first step in filing a claim. Pay with a credit card if possible, as it offers an additional layer of protection for disputing charges if services are not rendered as agreed.

Frequently Asked Questions

What are the biggest red flags when hiring movers? Major warning signs include a company that demands a large cash deposit, refuses to provide an in-home estimate, has no physical address or local presence, uses unmarked trucks, has a history of complaints under multiple company names, or provides a quote that is significantly lower than all others without clear justification.

How much should I tip my movers? Tipping is customary for good service but not mandatory. A standard tip is 5% to 10% of the total moving cost, divided among the crew. Alternatively, $20 to $50 per mover for a half-day job or $50 to $100 per mover for a full day is a common guideline. Base the amount on the crew’s professionalism, care, and efficiency.

What is the best time of year to move to save money? Moving during the off-peak season (late September through April, excluding holidays) is generally cheaper. Mid-month and weekdays are also less expensive than month-ends and weekends. Booking as far in advance as possible secures better rates and availability.

What items should I never let movers transport? Movers cannot legally transport hazardous materials like flammable liquids, aerosols, propane tanks, and ammunition. You should also personally transport irreplaceable items (family photos, heirlooms), critical documents (passports, financial records), valuable jewelry, medications, and essential items you will need immediately.

How long do I have to file a damage claim? For interstate moves, you have a minimum of nine months from the delivery date to file a claim in writing with the mover. The company then has 30 days to acknowledge receipt and 120 days to either pay, deny, or make a settlement offer. Check your specific contract for exact timelines, as they can vary.

The process of finding good movers requires an investment of time and attention to detail, but the payoff is a relocation experience defined by peace of mind rather than panic. By methodically researching, verifying credentials, understanding contracts, and preparing thoroughly, you transform from a vulnerable consumer into an informed client. This empowers you to select a moving partner who views your transition not as just another job, but as a responsibility they are honored to fulfill with professionalism and care. Your belongings and your sanity are worth the diligent effort.